Terms of Service

Last updated: 8 August 2026

These terms govern your use of ShamarrConnect. They are written to be read, not just filed away. By creating an account or using the service, you accept them.

1. Who we are

ShamarrConnect is operated by Shamarr Integrated Services Limited ("SISL", "we", "us"), a company registered in Nigeria (RC 1786146), 38 Brown Street, Oshodi, Lagos State, Nigeria. Contact: support@shamarrconnect.com.

2. The service

ShamarrConnect lets you remotely access and control computers and devices that you own or are authorized to manage, using our client software, account system, and connection infrastructure. Some plans add larger device limits, team features, and priority support.

3. Your account

• Provide an accurate email address and keep it yours — plans and receipts are tied to it.
• Keep your password and sign-in links private. You are responsible for activity under your account.
• You must be at least 18 years old, or acting for a business that authorizes you.

4. Plans and payment

• The Free plan is free. Paid plans (Pro, Team, Enterprise) are billed in advance, monthly or annually, and renew automatically until you cancel.
• Prices are shown by region and charged in the currency displayed at checkout. Applicable taxes may be added by the payment provider.
• Pay with the same email as your ShamarrConnect account — that is how your plan activates. If you used a different email, contact support and we will match it manually.
• Cancel any time; your plan stays active until the end of the paid period. Refunds follow the Refund Policy.
• We may change prices with at least 30 days' notice before your next renewal.

5. Acceptable use

Remote access software is powerful. You may only:

• Connect to devices you own, or where you have clear permission from the owner.
• Use the service within the law — no unauthorized access, surveillance, data theft, or disruption of other networks.
• Avoid abusing the infrastructure: no reselling access, no relaying unrelated traffic, no attempting to bypass plan limits or security controls.

We may suspend or terminate accounts that break these rules, and report unlawful use to authorities where required.

6. Your privacy and your sessions

Remote sessions are end-to-end encrypted; we cannot see their contents. What we store and why is described in the Privacy statement.

7. Availability

We run the service with care and aim for high availability, but we do not promise uninterrupted service. Maintenance, provider issues, or network problems can cause interruptions. Enterprise plans may carry a separate service-level agreement.

8. Intellectual property

The ShamarrConnect name, logo, and hosted service are ours. The desktop and mobile clients are powered by RustDesk (open-source, AGPL); those components remain under their own licenses. We grant you a non-exclusive right to use the software and service while your account is in good standing.

9. Disclaimers and liability

The service is provided "as is" without warranties of any kind, to the extent the law allows. To the maximum extent permitted, our total liability for any claim relating to the service is limited to the fees you paid us in the 12 months before the claim. We are not liable for indirect or consequential losses (lost profits, lost data, business interruption).

10. Governing law

These terms are governed by the laws of the Federal Republic of Nigeria. Disputes will be handled by the courts of Lagos State, Nigeria, unless mandatory consumer law in your country gives you another forum.

11. Changes

If we change these terms, we will post the new version here and update the date above. For significant changes, we will also email account holders. Continued use after the change means acceptance.

12. Contact

Questions about these terms: support@shamarrconnect.com.