Refund Policy

Last updated: 8 August 2026

We want you to pay for ShamarrConnect only if it genuinely works for you. This policy explains, plainly, when we refund and how to ask.

14-day money-back guarantee

Your first purchase of any paid plan (Pro or Team, monthly or annual) comes with a 14-day money-back guarantee. If the service is not right for you, tell us within 14 days of the charge and we will refund it in full — no questions, no forms.

How to request a refund

• Email support@shamarrconnect.com with the subject "Refund".
• Include the email address you paid with and, if you have it, the payment reference from your receipt.
• We confirm within 2 business days and process the refund to your original payment method.

Depending on your bank or payment provider, the money typically arrives within 3–10 business days after we process it.

What happens after a refund

Your plan returns to Free. Your account, address book, and settings stay intact — you can keep using the Free plan or upgrade again later.

Renewals

The guarantee covers your first charge. Renewal charges are not refundable, because you can cancel any time before the renewal date — from the link in your receipt or by emailing support. After cancelling, your plan stays active until the end of the paid period.

Exceptions

• We may decline a refund where there is evidence of fraud or abuse (for example, repeated buy-refund cycles, or use that breaks the Terms of Service).
• If a technical fault on our side made the service unusable and we could not fix it, we will consider a refund beyond 14 days — talk to us.

Before you dispute a charge

If a charge looks wrong, email us first. We resolve most billing issues within days — far faster than a bank dispute, which can take weeks and may suspend your account while it is investigated.

Contact

Billing questions: support@shamarrconnect.com. Shamarr Integrated Services Limited (RC 1786146), 38 Brown Street, Oshodi, Lagos State, Nigeria.